30 Day Warranty & GuaranteeIf you are not satisfied with a product, ScissorOn will gladly exchange or refund your purchase (less shipping, handling, and restocking) within 30 days of the sale date with no hassles. If a product is damaged or defective we will replace or repair it based on manufacturer procedures. Returns include a 40% restocking fee, are subject to inspection, and do not include shipping costs. For merchandise verified to be defective, we will reimburse original shipping expense on the product that is returned or exchanged and do not charge a restocking fee. This policy excludes all sterile or disposable goods, without exception. Once a sterile good has left our possession, the condition, storage and treatment of that good is unknown. Therefore, we must consider such goods jeopardized and will not accept their return.Custom and Special Order ItemsOrders which require customization or special orders for items which are not normally in-stock items are considered final when the order is placed. Due to the nature of these orders, changes, cancellation, or return of these items may not be possible. Please consult an ScissorOn representative for details Cancellation or return of custom or special order items, when possible, will be subject to a 40% restocking fee.Check Your OrderWe recommend you check your order immediately upon delivery. If there are any damages, no matter how small, to the packaging or to the internal contents, please have the delivery driver make the proper notations before signing for the package. Open and inspect the contents of your order, while the driver is still present. Concealed damages found after the cartons are opened must be reported to the freight company (not us) within 15 days of receipt merchandise. Retain all packing information on how to report the loss / damage to the freight company and proper procedure for filing out a claim form.Restocking FeesThere is a restocking fee of 40% on all returns for RMA Refund (Return Merchandise Authorization), unless waived by a Customer Support Agent. We offer RMA Replacement without any restocking fee to support customers who have received an incorrect or defective produce.What To ReturnImportant – To qualify for a refund each item must be returned with an RMA (Return Merchandise Authorization), and in its original condition. ScissorOn reserves the right to evaluate incoming returns prior to issuing any customers credit. You must return all products in the same condition as it was received. All original packing, boxes, bags, labels, etc. Must be included with your return. Non-returnable products received by ScissorOn will be retuned directly to the customer, at the cost, with a letter of explanation. Any instruments(s) retuned damaged will be repaired if possible. The cost of the repair will be deducted from the credited amount. ScissorOn will not refund First Overnight, Express Saver or International invoiced shipping charges.
Any used instrument being returned due to suspected manufacturing defect must be CLEANED and STERILIZED in a sealed autoclave pouch with indicator strip/tape prior to return.
Conditions That Make Any Product Not Returnable
- Any non-sterile instrument that has been sterilized
- Any instrument received 46 days or more after invoice date
- Any sterile product which has been opened
- Any product returned out of the original package
- Any distributed product returned with damage to the box/label
- Any custom etched instrument
- Any custom-made instrument
- Any sales to veterinary doctors/offices